| Attitude: A state of mind—an emotional and intellectual inclination—and a predisposition to actions based on what you tell yourself. |
| Communication: Refers to anything, verbal or nonverbal, that imparts information, thoughts or feelings. It is a vehicle that enables you and your employees to connect with each other and to learn about your respective worlds. |
| Defensive Culture: An environment in which people are more concerned with their image than they are with solving problems. |
| Desires: Are unexpected bonuses or other pleasant surprises. These are sometimes called "It sure would be nice if____." |
| Expectations: Refers to all entitlements or treatments you consider essential for performing your job. |
| Fertile Workplace Culture: An environment that encourages individuals to grow, learn and be as good as they can at their job and as people. |
| Harassment: A selfish behavior by a person who places more value on his or her desires and interests than on another’s right to privacy. Also, it is a process or action by which one party victimizes his/her target by repeatedly violating their privacy and invading their space. Even when they are asked or told not to do whatever they are doing, harassers disregard such requests. |
| Managing: The ongoing process of developing mutually rewarding relationships with your employees. |
| Mensch: A respectful and genuine person who is sensitive and appropriately responsive to others’ feelings. By being considerate, righteous and positive in all dealings with people, a mensch builds healthy communication bridges. A mensch could be either male or female and could be of any color, race, or nationality. |
| More |
| Note: If, as you read the book, you feel there are other words that are not common as we have defined them and should therefore be added to the list, we welcome your thoughts and additional submissions. As you discover them, please send them to gary@grossmancentral.com. |
